What Our Customers Are Saying About Arctic Air Heating & Cooling

We would love to hear from you about your experience!  You also may leave a review through Survey Local, giving you the choice of leaving a testimonial on a social media property, by starting here:

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Great price with even better customer service and installation

Here is a review from a happy residential customer.  The review recently appeared on our BBB page (click here):

Had them install a new HVAC in my house to replace the old unit that was not efficient. I got so much more than I expected with the new unit. I feel like I was given a great price with even better customer service and installation. It was a pleasant experience from the very first call to get a replacement quote all the way to the end of the installation. I will definitely recommend my friends and family to Arctic Air. Arctic Air has customer service and quality hard work figured out.



Craig G.
BBB Verified Reviewer

New system installed and they did a great job

We had a new system installed and they did a great job. The old system had problems which they spent hours on trying to solve and eventually we decided to get the new air conditioner. We also just had our other air conditioner serviced and that went well too. Very honest and hard working.


Review originally appeared on our Yelp page:


Beverly S.

Roofer put a hole through the line of my Freon

My roofer put a hole through the line of my Freon. Didn't know until I used my AC a few weeks later and it climbed to 88 upstairs quickly. Called the roofer who called Arctic Air. They tried to schedule for two days out but when I explained I have young kids and how hot it was getting, they rearranged schedules and coordinated themselves with the roofer who needed to open the roof again for them to access the line. Long story longer, called with a follow up, couldn't have been more professional and accommodating, AC is back to work. Thanks!

Review originally appeared on our Yelp page here:


Ryan F.

Thank you Donovan and Arctic Air!

I am so pleased with Arctic Air! I have 2 commercial refrigerators that have been giving me trouble for months. I have had 3 other repair men out that were unable or unwilling to find a solution costing me a crazy amount of money. In my desperation, Arctic Air was recommended to me by a friend. Donovan came out and did some troubleshooting, and made a couple of repairs. Amazingly, he called me the next day to see if they worked. There was still a problem, but it bothered him that it wasn't fixed, and he worked to a great solution. Both of my refrigerators work perfectly now and it has helped my business so much already! Thank you Donovan and Arctic Air for your prompt and excellent service!


Andrea Nance Hale

I Appreciate You and your Business!

I appreciate you and your business. It has been a pleasure.  My team will continue to using your services.  You  and your family have been great and I wish every company was like you.  I wish you the best for you and your family.  Thank you!

Michela Cavalli
Cavalli Pizza

Professional, efficient and friendly service.

I cannot begin to thank you enough for the professional, efficient and friendly service I have received so far.  Please pass on my appreciation to Donavan and Skyler.  Everyone is just amazing!  I appreciate the swift response and the free estimate more than you may know.


Treat You Like Family

Love the small business feel that these guys have. Seriously! They really do treat you like family. We've been using them for three years now and couldn't be happier. A lot of our friends use them too and we hear nothing but good things about this company. They're way more reasonably priced than the big companies but still really know their stuff. Never had a problem with anything they've fixed, and they're up front and honest. Will continue to recommend to friends!

Kimberly Elizabeth

They are friendly, honest, reliable, and extremely knowledgeable

This is a great company that delivers quickly with reasonable prices. They are friendly, honest, reliable, and extremely knowledgeable. I highly recommend them.

Katie Kottenstette

The tech was very nice and quickly diagnosed the problem...

As a first-time homeowner, I was dreading the impending doom of our first A/C failure. Sure enough, 2 years into our house and our upstairs A/C unit died on a Friday night during a 90 degree rainy night. Thanks to Facebook a friend recommended Arctic Air to us, and I can see why. We called Saturday morning and they sent someone out that afternoon. My family and I were out of the house when the technician called to let us know they were at the house and he waited 10 minutes for us to get back to the house! The tech was very nice and quickly diagnosed the problem and replaced the part in just minutes, all while engaging in friendly conversation and answering questions about my A/C unit. The price for labor and parts was extremely reasonable and a warranty on parts as well. Will definitely use this company again for any of our A/C problems in the future, and no longer dreading an A/C failure!

Joshua Hansen

Our unit is blowing hot air!

It's Saturday night in Prosper ,our unit is blowing hot air , entire house is 87. Have family in visiting . It's miserable in our house . Out of everyone we called, even the big guys on commercials . No one could come out till next day . Artic air came out, had our hose cold within the hour, wasn't even freon ( thank god) great customer service !!

Gracelynn Tidwell

Arctic Air is the BEST!

Arctic Air is the BEST! Our air conditioner broke while we had company here and we needed to have if fixed ASAP. Donovan came out and explained what was wrong and after assessing the problem was able to give us a more efficient air conditioner that will save us money and cool a lot better than the one we had. We had a room that was always hot and he was able to put in a new vent and it has made ALL the difference! I am excited to see our utility bill go down!!! He was honest and friendly and I felt comfortable with him and his son working in our home. I would definitely recommend Arctic Air to anyone who has a problem! Great company!

Brenda Edwards

An amazing Company

I must tell you guys that this is an amazing Company, we called them last night and Donovan (Owner) came out to evaluate the situation with my A/C. His professionalism was beyond my expectations, I've dealt with A/C companies before and have gotten burned. He gave me his assessment of the situation and said he would be back in the AM at a specific time, guess who was at my door when he said he would be, this gave me a Peace about working with this Company. Needless to say he and his son got my A/C back on track, they fixed the problem and we sat and talked awhile, when my wife is pleased that pleases me. I have found a A/C company that I can trust and that has integrity, I highly recommend Artic Air for your A/C and Heating needs.

Edward Freeman

I love Arctic Air!

I love Arctic Air! I was recommended to them by a friend as an honest, up-front, extremely experienced business, and that's hard to find in the air conditioning/heating repair market! I was in distress because our A/C suddenly stopped cooling our house, and I called them at 7 pm, expecting to pay overtime fees just for them to come out and assess the problem. I was incredibly surprised when the...y arrived in less than an hour, diagnosed the problem, and made an appointment to repair it the next morning, all without charging me a single penny! They found me the best price for the part that needed replacing, and their honesty and professionalism was TRULY a breath of fresh air! Thank you, Arctic Air! You've got a customer for life!!

Erlynne Campbell

They are our "Go-To" Team

As a multiple home owner in Allen and Lucas, we have used Artic Air and recommended them to friends repeatedly! They are our "Go-To" Team for all our HVAC needs. Great to know a team that is reliable, honest, knowledgeable and very quick to respond. This is extremely important when we have the cold of winter and the heat of summer here in Texas.
A great team. We love you all at Artic Air!

Jim Kaya


Arctic Air Heating & Cooling
has provided service for these exceptional companies:

Taco Bell/KFC
Anna, Texas
Julie Shackelford

Park Manor
Retirement home
McKinney, Texas
Matt Tice
Facilities manager

OutBack Restaurant
Orem, Utah
Jeff Weisgerber
General Manager

Harvest Park Homes
Mapleton, Utah
Ben Jacobsen

Commercial Businesses

Great company!

Owning three homes in the Lovejoy ISD, we are continually looking for businesses to support our stringent requirements for performance, service, timeliness and cost. 

We started using Artic Air and the heating and air conditioning services they have provided on our homes has been OUTSTANDING!  They respond to the families sometimes urgent requests immediately, they are professional and knowledgeable and the cost has been VERY reasonable.  We have recommended them to friends, neighbors and real estate agents and all have experienced similar results.  Great company!

1615 Bryce Canyon Lane,




Jim Kaya
Allen, TX

Arctic Air Heating & Cooling is very quick

Arctic Air Heating & Cooling is very quick, efficient, and thorough, I felt like they were very knowledgeable and fair.  I would definitely recommend them to all my friends and coworkers.

Connie Christensen
Anna, Texas

I have been doing business with Arctic Air Heating & Cooling...

I have been doing business with Arctic Air Heating & Cooling for many years, and for very good reason.  I have come to expect quality, on-time performance, very competitive pricing, honesty, and excellent service from them.   I welcome anyone to feel free to call me with any questions about Arctic Air Heating & Cooling.

Ben Jacobsen , President
Harvest Park Homes

We Love Our New Air Conditioner!

We love our new air-conditioner!  You were professional, fast, and clean. 

I was really impressed with your customer service AND your price. 

Thanks Arctic Air! 

Carol Lewis

Carol Lewis
Thursday 1

I want to say Thank You.

Dear Donavan,

I want to say Thank You.   I have had the best service over the years from your company Arctic Air Heating & Cooling.  I really trust you.  You have come to my home on many occasions.   When there was something wrong that only needed a small repair, you were very fair in the cost.  When something needed replacing, your Service people went out of their way to help me find what my family needed and they did not try to OVER SELL us on anything.  There were several times I called and they simply walked me through what I needed to do to fix it, rather than charge me for a service person to come out and flip one switch.  Whether it was for Heating or Air Conditioning, I can always depend on them.  I hate to admit, one time  we called a competitor to get our A.C. fixed, after they left (IT STILL DID NOT WORK) later that week I called your company  and had them come out to fix the mess up that another company had created.  And your Company did it for less than the other company did.   I highly recommend Arctic Air Heating & Cooling to my friends and family. 



Larissa Powell

Arctic Air Heating & Cooling is a very upstanding Air Service Company.

Arctic Air Heating & Cooling is a very upstanding Air Service Company.  They are very honest, thorough and prompt.  In the heat of the summer when our Air Conditioning Unit went out, we needed someone quick!  We were so thankful to use Arctic Air, because not only were they swift and dependable, but very skilled and reasonable!  We will continue to be their loyal customer.




Todd & Jodee Mathews

I had a problem with my Heating & Cooling System last year.

To whom it may Concern:

I had a problem with my Heating & Cooling System last year.  I had been using another company for a while and I had them come out again because one of their technicians hadn’t resolved the problem with my System; it still wasn’t working after that.    I then decided to call Donavan Bagshaw who owns Arctic Air Heating & Cooling.  He personally came over and diagnosed the problem and fixed it.  His expert knowledge and quick results with my Heating & Cooling system have improved my home and made me very happy!  I plan on only using Arctic Air Heating & Cooling in the future as my Heating & Cooling Contractor.




Cynthia Staten

I just wanted to thank you for your excellent and quick service.

To Arctic Air Heating & Cooling,


I just wanted to thank you for your excellent and quick service.  I have come to trust and rely on your professional knowledge and will happily recommend you to all my friends.

Thank you for all of your service in the past.  I truly appreciate it.  You are Awesome!!!




Alania Sinclair

Proud Members of the Chamber

Proud Members of the Chamber

550 North Central Expressway
McKinney, TX 75070

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Proud Members of the Chambers

Anna Chamber of Commerce

550 North Central Expressway
McKinney, TX 75070

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Arctic Air Heating and Cooling, Air Conditioning Contractors & Systems, McKinney, TX

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Bagshaw Family Clan DeVonna with Daugther Jade DeVonna with one of her 5 sons Donavan with famiily

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